Assister's Corner

CCHI’s Best Practice Series is designed to be relevant to the current issues facing our members and assist them in local and statewide outreach and enrollment. These materials are provided as a resource for use by our members.
If you are interested in presenting a Best Practice training or want an encore presentation of a session, please contact us at info@cchi4families.org

2-1-1 San Diego
On June 13th, 2016, 2-1-1 San Diego showed us its state of the art resource and information hub that connects people with community, health and disaster services through a free, 24/7 stigma-free confidential phone service and searchable online database. 2-1-1 serves the entire population of the County. Watch their presentation and get access to all of their materials here.

Patient Navigator Programs
On November 9th, 2015, Sacramento Covered graciously presented us with an explanation of their highly successful Patient Navigator Program. Through this program Sacramento Covered helps consumers understand and properly utilize their insurance, staying healthy and out of the emergency room. Their work is funded by insurance plans wishing to minimize unnecessary usage of the Emergency Room, which can be costly and divert resources from people with critical emergencies.

Patient Navigator Programs can be a great way for outreach and enrollment organizations to partner with hospitals and health plans to improve patient outcomes while generating sustainable revenues for the organization. Find out more and get all the files at http://cchi4families.org/patient-navigator-program/

 

School-Based Enrollment
A special presentation by Community Health Initiative of Napa County, Solano Coalition for Better Health and the California School Boards Association on how enrollment organizations can connect with their local school districts to make sure all children are enrolled. Through the right agreements and privacy procedures, enrollment organizations can use school enrollment forms to gather information on families who may need help with health coverage.

Sample materials are generously provided by Napa CHI. You can find it all here: http://cchi4families.org/school-based-enrollment/

Tools for Consumers on Quality of Health Plans and Resources on Access Issues: This webinar demonstrates how to navigate the online California Office of the Patient Advocate Health Plan Report Cards. The OPA staff show how to find the star ratings and scores on the care provided for diabetes, asthma, and other conditions such as vaccinations and cancer screenings. The patient experience data is also shown on measures such as doctor-patient communication and ease for getting appointments.  This webinar also covers how we can help consumers when there are problems enrolling them in the right coverage or when there are issues accessing care. (Slides for download: OPA Slides / WCLP Slides)

Presenters:

Barbara Marquez, Deputy Director, OPA
Barbara Mendenhall, Research Program Specialist, OPA
Shirley Sanematsu, Senior Attorney, Western Center on Law and Poverty

Understanding the Health Coverage Needs of People with Disabilities” National Disability Navigator Resources Collaborative presents on extensive resources for assisting individuals with disabilities enroll in health coverage that best suits their needs.

“Outreach Enrollment Retention & Utilization via Text Messaging” is an overview of mobile messaging systems for OERU purposes for CCHI Members and a discussion of potential programs.

“Twitter 101 and Social Media Campaigns” is a presentation on Twitter fundamentals and how to design and implement a successful social media campaign.

“Enroll America ‘Get Covered’ Database Training” is a presentation focused on introducing the Get Covered Database to CCHI members and discusses the following:

  • How organizations can use Get Covered data
  • How Enroll America can help organizations do outreach & enrollment
  • Finding eligible consumers in the database
  • Identify and share best and promising practices
  • Key messaging for outreach
  • Enrollment strategies that work

“Faith Based Outreach & Enrollment” presented by the Community Health Initiative of Kern County

 “Certified Enrollment Entity/Counselor Informational Webinar” CCHI with Covered California and the California Department of Health Care Services (DHCS) present on how organization can become a Certified Enrollment Entity (CEE) to help provide application assistance to eligible consumers under Covered California as well as Medi-Cal. This webinar is designed to provide interested organizations with an overview of the In-Person Assistance Program, including: eligible entities, CEE application process and requirements, the roles and responsibilities of CEEs and CECs under the program, CEC training, and next steps for gearing up to serve consumers. Additionally, staff from DHCS address the role of Certified Application Assisters moving forward. To view the recording of this webinar please click here: CEE/CEC Informational Webinar

Determining Eligibility Under Health Care Reform

is a training presented by the

California Welfare Directors Association

designed to address Health Care Reform (HCR) coverage requirements, eligibility programs under HCR, applications and application processing and discuss key eligibility requirements.

In the Mix: Preparing to be Assisters

is a training that covers current information about the role of Certified Enrollment Entities, Certified Enrollment Counselors and Navigators in California and what it means for CCHI members.

Making Health Reform Work at the Local Level

is designed to educate members of recent ACA policy changes at the federal and state level, how the role of CCHI members intersects with these health reform     changes, and how to best prepare for implementation.

Premium Tax Credit Counseling

is a training on what premium tax credits mean for Californians, how they work, the challenges in counseling families through the process and how members can   meet these challenges and be advocates for eligible families. This session was presented by Health Care for America Now.

Overcoming Barriers to Access to Health Care by Immigrant Families

is a solution based presentation that addresses common barriers and how our members can best assist these hard to reach populations in accessing coverage  and services. It offers strategies and tools to meet the needs of these communities and build on the trusted relationships our members already have with them. This session was presented by the National Immigration Law Center.

From Innovation to Sustainability: A Program’s Perspective on Successes and Challenges of Implementing a CHW Program in an HMO Setting

The Inland Empire Health Plan presented on a pilot program designed to decrease unnecessary use or avoidable visits to Emergency Department services through outreach and education to families about alternative services through culturally and linguistically appropriate community outreach, including home visits and program linkage.

Medi-Cal Administrative Activities (MAA) Training

 is a presentation to help members learn more about the MAA program, what activities are reimbursable through MAA, what the program requirements are for participating, and a simple formula to help you figure out members’ potential MAA reimbursement.

Patient Navigator Program

On November 9th, 2015, Sacramento Covered graciously presented us with an explanation of their highly successful Patient Navigator Program. Through this program Sacramento Covered helps consumers understand and properly utilize their insurance, staying healthy and out of the emergency room. Their work is funded by insurance plans wishing to minimize unnecessary usage of the Emergency Room, which can be costly and divert resources from people with critical emergencies.

Patient Navigator Programs can be a great way for outreach and enrollment organizations to partner with hospitals and health plans to improve patient outcomes while generating sustainable revenues for the organization. Find out more and watch the live recording here.

Sacramento Covered’s YouTube video which briefly explains the program is available here.

You may use the example files below and PowerPoint slides to start designing and implementing your own Patient Navigator Program. For any questions, please email: info@cchi4families.org