Assister's Corner

Over the last couple of months, CCHI has been working on rebuilding and creating a comprehensive training curriculum for Certified Application Assisters, Certified Application/Enrollment Counselors and Promotoras to be used statewide. The curriculum addresses all areas of our model, Outreach, Enrollment, Retention and Utilization/Navigation in order to meet the needs of communities across California. 

Our goal for this curriculum is that it provides Health Access Assisters (HAA) with the knowledge they need to help families and individuals get enrolled in healthcare, and navigate and utilize the healthcare system. The training will include extensive information regarding Medi-Cal and Medi-Cal eligibility rules so that assisters are prepared to help the many individuals and families for whom Medi-Cal is the appropriate option for health coverage. We also want to ensure that CACs and CECs have the tools they need to work through all the possible concerns individuals may have with the healthcare system, and ensure that they feel comfortable making the best possible use of their health plans.

Additionally, in our efforts to continually get more Californians insured, the training will include resources for outreach and retention in order to guide health access specialists in the work of reaching wider into California’s communities. To best serve our diverse population, the training will also cover best practices in cultural sensitivity and ethical standards, as well as provide information and resources for assisting immigrants with their many concerns in response to our current healthcare landscape. 

Contact Aissa Perez at  aperez@cchi4families.org if you would like more information.